Refund policy

Last updated November 14, 2026

This policy applies to orders placed on Unikain for delivery within the United States.

Returns

Email Unikain Management at hello@bluewingsai.com within 14 days after the last item in your order is delivered to request a return. Include your order number, the item you want to return, and the reason for the return.

For change-of-mind returns, the item must be unused and in its original condition and packaging. Include all parts, cords, trays, accessories, and tags that came with it. Items clearly marked as final sale at the time of purchase are ineligible for change-of-mind returns, except where applicable law provides otherwise.

For approved returns, we’ll provide a prepaid shipping label and instructions. Wait for those instructions before sending anything back. We may refuse unauthorized change-of-mind returns or reduce the refund for missing components or damage that occurred after delivery, where permitted by law.

Damaged, defective, missing, or incorrect items

Inspect your order when it arrives and email us promptly if an item arrives damaged, defective, incomplete, or different from what you ordered. Keep the shipping box, label, packaging, and all contents while we review your claim.

For damage, missing parts, or a wrong item you can see when opening the package, include one clear, uninterrupted unboxing video. Start recording before opening the package. Show the shipping label, the condition of the package, everything inside, and a close-up of the issue. Send the video or a link to it with your order number and a short description.

If you already opened the package without recording, send clear photos and any other evidence you have. For a defect discovered during normal use, send a description of the problem and, if safe, a short video showing it. Stop using the product if you suspect an electrical fault. We may ask for more information or arrange an inspection before deciding how to resolve the claim. Each claim is reviewed based on the available evidence and applicable law.

Cancellations and exchanges

To cancel an order or remove an item, email hello@bluewingsai.com with your order number before the item ships. Once it ships, you can request a return under this policy. If we can’t ship within the promised timeframe, we’ll ask whether you’re willing to wait or issue a refund for the unshipped merchandise as required by law.

For an exchange, email us before sending the item back. Exchanges are subject to availability.

Refunds

We’ll email you after we receive and inspect your return. Approved refunds go back to your original payment method. Your bank or payment provider may take additional time to post the refund.

The 14-day return window and return conditions apply to our store’s voluntary return policy. You retain any rights and remedies available under applicable law, including for defective, misdescribed, or undelivered goods.

Contact

Email Unikain Management at hello@bluewingsai.com for returns, cancellations, exchanges, and order issues.